Spectrum TV subscription is a great way to watch your favorite TV channels, some cool on-demand content like movies, TV shows, sporting events, and more. You get access to multiple TV channels according to your package on the program. However, there are several restrictions as well. You might be seeing “Access to this program is not included in your spectrum TV subscription”. The error can possibly occur if you are not up-to-date on your TV subscription bill, or not have subscribed to a certain channel.
Access To This Program Is Not Included In Your Spectrum TV Subscription
1) Check with Spectrum TV
To start with, you need to check with Spectrum TV if your bill is paid, and if you are subscribed to that particular channel or program. They will be able to update you about the situation and then you can manage it accordingly. If you have not paid for the TV subscription, you will have to settle the bill, and they will be able to activate the service again for you. However, if they say that you are up-to-date on your payments, and you are seeing this as an error, here are a few things that you need to do to fix the situation for you.
2) Relog your Spectrum account
You will need to relog your spectrum account as there are chances that there might be some error developed over time that can cause you to have the issue. Logging out of the spectrum account and logging back in should be enough to solve the issue for you.
3) Reset the account
Another thing you can try is to reset your spectrum account. There are multiple settings inside the account that can be messed up at times and cause you to face such errors. All you will have to do is reset the account to default settings and the error will be solved for you for good.
4) Reset the spectrum box
There is also a possibility that the error is being caused by your spectrum box. You need to check if your spectrum box is working fine. You can also try restarting it by putting it off for a while and turn it back on. This will be solving the problem for you.
Also, if restarting does not work, you can also reset the Spectrum TV box to its factory settings. This will wipe any errors or settings that might be causing the issue for you. Once you have reset the box, it will restart on its own and you will be able to run the program again.
5) Contact Support again
If you are not able to make it work even after you have tried all these, you need to contact Spectrum Support again and inform them of the issue. You also need to mention that you have tried all these steps. They will be sending a technician down to help you with the problem. The technician will effectively diagnose the issue and provide you with the best resolution to solve the problem for you.